At World Of Jewelry, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return an item, and we are here to make that process as smooth as possible. Please read our Return Policy carefully to ensure that you understand our procedures and guidelines.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Condition: The item must be unused, unworn, and in the same condition that you received it. It should also be in the original packaging.
- Time Frame: Returns must be initiated within 30 days of the delivery date.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Non-Returnable Items
Certain items are non-returnable, including:
- Custom or personalized orders
- Gift cards
- Items purchased on sale or clearance
Return Process
- Initiate Return: Contact our customer service team at to initiate your return. Please provide your order number and the reason for the return.
- Receive Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
- Pack and Ship: Securely pack the item in its original packaging, including all accessories, tags, and documentation. Clearly write the RAN on the outside of the package. Ship the package to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
- Inspection and Refund: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the item is approved for return, we will process your refund. The refund will be issued to the original method of payment within 7-10 business days.
Exchanges
If you would like to exchange an item, please follow the return process outlined above. After we receive and inspect the returned item, we will issue a refund, and you can place a new order for the desired item.
Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service team immediately contact with your order number and a description of the issue. We will arrange for a replacement or a full refund, including any shipping costs incurred.
International Returns
For international returns, the process may vary. Please contact our customer service team for specific instructions. Please note that international shipping costs are non-refundable.
Thank you for choosing World Of Jewelry. We appreciate your business and look forward to serving you again.